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FAQ

Hai bisogno di aiuto per gli acquisti nel nostro negozio online? Nella seguente panoramica abbiamo riassunto per voi le domande più frequenti.
  • My size is sold out. Will it be available soon again?
    If an item is sold out, a subsequent delivery for this item is probably planned. You have the option to leave your e-mail address by clicking on the "Size not available?" button. When the item is available again in your size, you will receive an automatic notification by e-mail.
  • How do I know what size to get?
    In each product description you will find the body measurements of the model on the picture. This could help you to choose the right size. If you are still not sure which size to choose, then please use the contact form or send us an email at info@antoniocaiazzo.shop to tell us your size, your weight and the product name. We will get back to you as soon as possible with the correct size.
  • What is the best way to care for my product?
    You can find the care instructions on the respective care label, which is located on the seam of the garment. If you have any further questions, please feel free to contact our customer service (info@antoniocaiazzo.shop) at any time.
  • How do I place an order?
    When you have found the item you like, please select the size you need and put it into your shopping cart by clicking "Add to Cart". All items you choose will be stored in the shopping cart until the order is completed. When you want to complete your order, go to your shopping cart and click on "Check out". Now follow the system instructions that will take you step by step through our ordering and payment process. After completing the order, you will receive an order confirmation from us by e-mail, in which your selected products are listed again.
  • How will I know if my order was completed successfully?
    After submitting the order, you will receive a shipping confirmation by e-mail containing the products you have selected as well as the tracking number with the shipment link.
  • Can I add additional items to my order later?
    Unfortunately, after an order is completed, you cannot add more items. If you want to order more articles, please just create a new order.
  • Can I cancel my order?
    Yes, if you want to cancel your order, please send an email to: info@antoniocaiazzo.shop. If you have already paid your order, you can only cancel it, if the order has not been processed by our warehouse. Otherwise, you have the option to refuse acceptance of your order or to return your order after receiving it via our portal.
  • Why was my order not accepted or cancelled?
    If the items you ordered are not available or your credit and identity check has a negative result, this may cause your order to be cancelled or not accepted. For more information, please email us at info@antoniocaiazzo.shop.
  • What if I received a faulty or damaged item?
    Please contact our customer service with the order number, the faulty/damaged item's name, and a description of the fault, at info@antoniocaiazzo.shop. Please also send us a photo of the item showing it in its complete form, as well as pictures of the defective areas. After that we will find a suitable solution for your problem.
  • What can I do if my order has arrived incomplete?
    First of all, we would like to apologize for the fact that your order arrived incomplete. Before you contact our customer service, we ask you to check your email. It may be that we have sent some items in separate packages. It is also possible that we have already informed you that some items are not in stock and therefore could not be shipped. If this is not the case, please contact our customer service within 72 hours. Please include the corresponding order number and send us photos of the shipping package. Also, keep the packaging until processing is complete. After 72 hours, we cannot guarantee that your case will be processed further.
  • Which payment methods are accepted?
    We accept the following credit cards for payments in the online shop: Mastercard Credit, Mastercard Debit, Visa Credit, Visa Debit, Visa Electron, Solo, Laser, Delta and American Express. You can also use PayPal, Klarna, Mollie iDEAL, Sofort Überweisung, Bancontact and Apple Pay to pay for your order. Please note that some of the listed payment methods can only be claimed from selected countries.
  • Can I also pay with a voucher?
    You also have the option to pay for your order with a voucher. Just enter the code you received when you got your voucher. If you have any problems, please try again shortly. Otherwise feel free to contact us.
  • I paid with credit card but am still waiting for my order. What happened?
    Please note that your order can only be shipped if the credit card information you entered is accepted. Therefore, all the security information of the card must be entered. After a successful verification of the information, the order will be automatically shipped from our warehouse.
  • Can I track the delivery of my order?
    Once your order is placed, you will receive a confirmation e-mail letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an e-mail notification with your tracking information.
  • Which countries do you deliver to?
    We offer worldwide shipping. The delivery time can vary between different countries. For further information please click here.
  • With which parcel service provider will my order be shipped?
    We offer insured worldwide shipping with our premium partners DHL and Hermes.
  • How much are the shipping costs?
    We deliver free of charge from within Europa. Otherwise the shipping costs are depending on the country in which the delivery occurs. Here you can find an overview of the shipping costs.
  • My delivery address is different than my billing address. Is that a problem?
    Of course not. You can easily enter a delivery address that is different from the billing address, just follow the instructions during the ordering process.
  • What if I have entered a faulty delivery adress?
    If your order has not processed in our warehouse yet, we can change your shipping address for you. Please contact us and let us know your correct shipping address.
  • What if my package arrived damaged?
    Are items damaged or missing from shipping? In this case, we ask you to report the damage to the corresponding shipping service provider within 7 working days of delivery and to inform our customer service about it. Email: info@antoniocaiazzo.shop Please bring the damaged package with the remaining contents to a post office. Then send us the letter stamped by the post office by email or PDF. As soon as we have received the PDF or the picture from you, we will arrange for it to be forwarded, provided the items are in stock. Our customer service will then inform you about the further process. Please note that if you do not contact us in time, we cannot guarantee any liability!
  • What should I do if I have not received my package?
    If you have not received your order within the specified period or despite a confirmation from the post office, please contact us and tell us the corresponding order number. We will then initiate an investigation for your order.
  • How can I track the delivery of my order?
    When your order has been processed, you will receive a shipping confirmation e-mail with your delivery tracking reference and a link to the website of the relevant carrier, allowing you to track your order.
  • What happens if my order is returned to Antonio Caiazzo without being delivered to me?
    It is possible that your order could not be delivered to you for different reasons. If this is the case, please let us know if you would like the package to be resent and provide us with the correct shipping address where you would like the package to be sent.
  • Where can I get a voucher and where can I redeem it?
    You can get vouchers in the value of 25,00€, 50,00€, 100,00€, 150,00€ and 200,00€ in our online store. These are only redeemable in our online shop.
  • Can I use my voucher for an order that I have already placed?
    Unfortunately, it is not possible for us to apply a voucher on an order that has already been placed. If you have already placed an order, you are welcome to use your voucher for your next order.
  • How do I get a refund if I used a voucher for my order?
    Refunds are always made via the original payment method. If you used a gift card for your order, the amount will be refunded to your gift card. This stays active and can be used for your next purchase.
  • I can't find my voucher anymore. What can I do?
    Antonio Caiazzo is not liable for the loss of your voucher. We recommend that you pay particular attention to the spelling of your e-mail address and other data in order to prevent a possible loss. In addition to that, we ask you to check your spam folder, as it may be located there.
  • Can I return my order?
    You have the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Click here to enter the returns portal. However, please note that items can only be returned if they are in new condition. For more information see our return policy.
  • When will I get my refund?
    As soon as we have processed your return and the repayment has been made, you will receive an e-mail confirmation from us. We will refund the total purchase amount to the payment method you used to place your original order. The standard processing time takes up to 10 working days.
  • What to do if I have received an incorrect refund?
    If you have received an incorrect refund, please contact our customer service. Afterwards, we will undertake a review of your request.
  • Is it possible to return my order after the return period has expired?
    After receiving your order, you have 14 days to send your return back to us. After this return period has expired, this is unfortunately no longer possible.
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